Travelling tips for the road PA road warrior

Travelling tips for the road PA road warrior

Over the last decade I have spent a lot of time flying from here to there for business or leisure, but mostly business so a lot of the time it’s by myself and I have found it is most rewarding because you get to meet the most amazing people.  Many a conversation has been started over sharing a salt shaker at breakfast to end up having dinner or a coffee to hear about their business or the company they work for.  Being an entrepreneur I have made some wonderful connections through just having a conversation, no hard sales pitch, genuine from the heart chat.

It’s surprising no matter where you are from in the world the same issues with clients, staff, and suppliers happens to everyone and it’s always to have a good laugh or to perhaps to learn a new way to handle a situation the next time by sharing your experiences.

Of course you always have to consider your safety , however, be adventurous don’t sit at the table scrolling through Facebook or emails, look up and connect with those around you.

To make your travel time productive but also safe here are 10 quick tips:

  1. Don’t leave your room key in the packet that the Hotel gives you. If your bag or wallet is stolen they know exactly what hotel and room you are staying in, as inevitably the hotel has written it on the packet.
  1. Always use your phone as an alarm, don’t just depend on the wake-up call.
  1. Read a local newspaper to get to know what’s happening.
  1. Make friends with the security personnel and front desk so they recognise you.
  1. Pay with cash or a card when dining or drinking in a bar in the hotel alone, don’t charge it to your room as they have your room number they know you’re not in there and that you are alone.
  1. Keep your charger in your carry-on so you can recharge the laptop and phone when the plane is delayed.
  1. Download a good book or two on your phone to read. Saves weight.
  1. Always carry medications, jewellery and a spare change of underwear just in case your bag doesn’t arrive.
  1. Don’t sit at the table at breakfast reading your emails and Facebook be open to meeting people. You never know who you may connect with, by chance.
  1. Always have business cards on you to hand out, not in your luggage.

Even though the use of Skype and other connecting portals are used by many people in business it is always great to get on that plane and go and meet people personally, attend the conference to gain ideas and to share your knowledge and experience with others.

Hopefully, we will meet one day over a salt shaker or an airline lounge.



Michelle Pascoe

Michelle Pascoe is an international speaker, accredited trainer and assessor and author. She has an undeniable passion for the customer service industry, with a strong focus on mystery shopping and team motivation. With a proven track record and vast experience, Michelle specialises in every aspect of service operations and processes - looking holistically at the overall impact on the customer experience. In 1994 Michelle founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services (OOPS). Her experience since then has led to a diverse skill set and range of experiences, with her current expertise providing knowledge in mystery shopping, service benchmarking, surveys and focus groups, competitor audits, staff training and leadership development. In Michelle’s primary role as a speaker and accredited trainer and assessor, Michelle combines her extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual, so they can achieve outstanding results. Program participants from various industries such as hospitality, Government and professional services sectors, walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences. Michelle recently co-authored the book - The VIP Principle – Discover How Guest Experiences Drive Long Term Growth, as a way of educating readers on the power of VIP customer service for the 21st century customer. From employing over 80 staff to working with multi million dollar clients, Michelle continues to spread her wisdom and inspiration across the globe. She passionately coaches the leaders of tomorrow, and truly believes in the potential inside every individual. Michelle’s belief is that no matter what industry you are in, service is the key point of difference in creating an essential human connection, and most importantly, life-long loyal customers.


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