Career and Personal Development – Is It Time For a Change?

Career and Personal Development – Is It Time For a Change?

As a PA not only are you thinking of yourself but for another or maybe a number of individuals in the workplace, who you wonder at times, how they function at all without you!  It is a wonderful role and is everything that you make it to be, however, to be the best you need to grow your own personal and professional development. Taking time for you, so turn your phone upside down while you read this article so you are not tempted to respond immediately, it can wait for a few minutes.

The two most important questions are:  Do you love what you do and who you are working for?

We all have personal drivers, for some it is money for others it is lifestyle, helping others or status in the community.  I believe work must offer more than money and status, it must offer you the chance to make a difference.

We all need to discover our potential and choose our path of success.  It is all about choosing the life we want to live as it gives us power and making the right choices.

So what do you do best?  What do you really enjoy?  Are you prepared to rise to the occasion and advance your career?  I will even be a bit cheeky and suggest that there maybe some of you reading this thinking of another journey you wish to take (and I don’t mean a cruise) but one where you establish your own business or seek employment in another industry. Have you let opportunities pass you by because you have felt that you haven’t the experience or the skills to take on that role?  Many people stagnate in their jobs and even their own businesses, bored just going through the motions.  Work is a means to an end, not the end.  If you can’t put your values to work at your place of employment then put them to work somewhere else.

Values in the Workplace

Our work is not always aligned with what we do best.  Our values and actions maybe at cross purposes. It’s these mixed messages that cause internal conflict and uncertainty.  Take a moment to write down your values and then take a look at the values of the company you are working for, are they aligned and is the workplace culture supporting those values?

it is important that you know your values and believe in yourself and the choices that you make.  Seizing opportunities that present themselves with confidence, there is no point in always wishing you had a go.

Career Journey Opportunities

What do you need to do to progress your career journey or create opportunities in your current workplace that will challenge and develop you professionally?  Here are some tips:

  • Educational courses to develop: additional skill sets, concepts to understand behaviours in the workplace and the ever changing technology developments
  • Seeking out others in similar roles – PA specific networking groups
  • Find a Mentor or engage a Career Coach
  • Step up at work and take on additional projects and present your ideas to the Senior Management team or Board
  • Seek out opportunities that will connect you with a company that you would like to work for
  • Believe in yourself

Being the best at what you do not only helps those who need you in the workplace, it also encourages others to be their best, believing in their potential and has you feeing confident, engaged and proud of what you achieve each day.

Reward yourself for being the best PA you can be.

Michelle Pascoe

Michelle Pascoe is an international speaker, accredited trainer and assessor and author. She has an undeniable passion for the customer service industry, with a strong focus on mystery shopping and team motivation. With a proven track record and vast experience, Michelle specialises in every aspect of service operations and processes - looking holistically at the overall impact on the customer experience. In 1994 Michelle founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services (OOPS). Her experience since then has led to a diverse skill set and range of experiences, with her current expertise providing knowledge in mystery shopping, service benchmarking, surveys and focus groups, competitor audits, staff training and leadership development. In Michelle’s primary role as a speaker and accredited trainer and assessor, Michelle combines her extensive experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual, so they can achieve outstanding results. Program participants from various industries such as hospitality, Government and professional services sectors, walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences. Michelle recently co-authored the book - The VIP Principle – Discover How Guest Experiences Drive Long Term Growth, as a way of educating readers on the power of VIP customer service for the 21st century customer. From employing over 80 staff to working with multi million dollar clients, Michelle continues to spread her wisdom and inspiration across the globe. She passionately coaches the leaders of tomorrow, and truly believes in the potential inside every individual. Michelle’s belief is that no matter what industry you are in, service is the key point of difference in creating an essential human connection, and most importantly, life-long loyal customers.


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